Refund & Cancellation Policy

We want you to receive the product you ordered. This policy explains how to raise a concern about an order and how requests may be reviewed.

Report a product issue

If an item arrives damaged, defective, incorrect or materially different from its listing, contact us promptly at contact@sanautomobile.com. Include your order number, a description of the issue and clear photographs of the product and packaging where relevant.

Eligibility review

Each request is reviewed based on the product category, the condition of the item, the details provided and applicable law. Please keep the product, packaging, labels and accessories until the request has been reviewed. Do not return an item before receiving return instructions from our support team.

Items that may not qualify

Products that have been used, installed, altered, damaged after delivery, or returned without required parts or packaging may not qualify for a return, except where applicable law provides otherwise. Certain product categories may have specific restrictions for hygiene, safety or resale reasons. Any category-specific conditions shown at purchase will also apply.

Refunds and replacements

If a request is approved, we will communicate the available resolution, which may include a replacement, repair or refund depending on the circumstances and applicable law. Approved refunds will generally be sent to the original payment method where possible. The time taken for the amount to appear may depend on the payment provider or bank.

Order cancellation

If you need to cancel an order, contact us as soon as possible with your order number. Cancellation may not be possible once an order has been processed, packed or handed to the delivery partner. If cancellation is accepted, any refund due will be processed after the order/payment status is verified.

Shipping charges

Shipping or handling charges, if applicable, will be assessed in accordance with the circumstances of the request and applicable law. Where the issue is caused by an incorrect, defective or damaged item supplied by us, please contact support so the case can be reviewed.

Contact us

Email contact@sanautomobile.com or call +91 6532154785. Please do not send payment passwords, OTPs or full card details.

This is a general policy draft. Confirm product-category exclusions, request deadlines, return shipping responsibility and refund processing timelines before publishing.

For questions about this page, contact contact@sanautomobile.com.